At Lake Chelan Community Hospital, we take your care to heart. By partnering with specialists and larger hospitals across the state, we ensure high quality medical services are available to you close to home. We combine that expertise with personalized care that empowers our patients and families as they embrace healing and wellness opportunities. We work with you to build a healthier community.

As a small community hospital, we are a vital part of a healthcare network that extends throughout the state and beyond. We don’t compete with larger facilities; we collaborate and play an important role in the continuum of care our residents need. We play a key role in trauma care, diagnosis and rehabilitative care that complements the services of major medical centers.

In 2009, we embraced the Planetree patient-centered care philosophy to reflect the type of personalized care our small-town community deserves. As a member of Planetree, we are part of a growing global community of like-minded organizations that excel at delivering patient-centered care in healing environments. By listening to you, our patients, as well as reviewing input from patients all over the country, we will be developing new initiatives and resources designed to put patients first and promote the healing of mind, body and spirit.

As our community grows, we recognize the need for high quality medical services will increase as well. We are committed to continue planning for the future of healthcare in the Lake Chelan Valley, ensuring the availability of those services close to home.

Since its founding as a nonprofit organization, Planetree has pioneered methods for personalizing, humanizing and demystifying the healthcare experience for patients and their families. The Planetree model of care is a patient-centered, holistic approach to healthcare, promoting mental, emotional, spiritual, social and physical healing. It empowers patients and families through the exchange of information and encourages healing partnerships with caregivers. It seeks to maximize positive healthcare outcomes by integrating optimal medical therapies and incorporating art and nature into the healing environment.

Our business is healthcare. Our mission is to provide healing and wellness opportunities with care, compassion and dignity.

• CT Scan (16-slice)
• Mobile MRI Imaging
• Childbirth Services
• Foot & Ankle Podiatry Surgery
• Surgical Center
• General X-ray
• General Surgery
• Home Health
• Hospice
• Laboratory
• Mammography
• Nutritional Therapy
• Outpatient Surgery
• Physical Therapy
• Respiratory Therapy
• Plastic Surgery
• Psychiatry
• Ultrasound
• Wellness Education
• Women’s Health

The Nutritional Services staff will prepare your meals to order. A room service menu is at your bedside. Call extension 6033 to place your order between 7 AM and 5:30 PM. If you need assistance, please ask your nurse. Your meal will be prepared and delivered within approximately 30 minutes. Snacks are available at any time from your nurse.

Your nurse will explain how to use the nurse call button in your room or bathroom. Each button turns on a light above the door to your room and rings on handheld phones carried by nursing staff for quick response to your needs. We will respond to your call as soon as possible.

Each patient room contains its own heating/cooling unit located by the window. You may adjust the temperature to meet your comfort needs.

There is a telephone in each patient room. Local calls are free, and long distance calls can be made with a credit card or third party calling.

Cell phones are allowed in your room. If you would like to rest and not be disturbed, please tell your nurse, and he or she will hold your calls. Family and friends may call a patient’s room by dialing (509) 682-3300 and asking for the nurses’ station or your room number.

A television with basic cable is provided for each patient. Handheld remotes are available. Please ask your nurse for assistance as needed. Cable stations are listed on in your patient guide.

A fun cart with games, books, toys, movies, music and audio books is available to patients and their guests. Please ask your nurse for a list of available items. If you are interested in any item on the list, please ask your nurse or contact Volunteer Services at ext. 6346. The items will be delivered directly to your room. When you are done with the items, simply let your nurse know, and she will return them to Volunteer Services.

Mail will be delivered to a patient’s room. If we receive mail after you are discharged, it will be forwarded to your home address.

Flowers, balloons and other gifts will be delivered to a patient’s room. Due to patients and staff who may have sensitivities to latex, we will not accept latex balloons. Mylar (foil) balloons are acceptable.

If you or a family member needs a language interpreter, please tell us immediately upon registration. We have interpretive services available 24 hours a day.

Each floor has dedicated Environmental Service Personnel assigned to it. Your housekeeper will clean your room once a day. If you are in need of additional housekeeping services or desire extra blankets, towels or pillows, please contact your nurse. Lake Chelan Community Hospital is committed to using green cleaning supplies throughout the hospital.

Should your birthday or anniversary occur during your stay with us, please notify your nurse. We would like to honor you by making sure your special day is celebrated.

As a leader in patient-centered care, the staff of Lake Chelan Community Hospital are happy to share the contents of your medical records with you. A member of your healthcare team will gladly walk you through your medical records and answer any questions you may have.

We recognize the value of family and friends in the recovery process. Therefore, guests are allowed in patient rooms at all hours. We do ask, however, that visitors check in at the nurses’ station before going into a patient’s room. We also ask that people with colds, sore throats or any other contagious disease not visit patients. Guests may be asked to wait outside the patient room during tests and other procedures. If a patient becomes tired, he or she may tell the nurse to limit visitors. You may enter from either the lower or upper entrance between 6 AM and 6 PM M-F. At other times, please enter through the upper emergency room and registration entrance.

Guests are welcome to dine in the hospital’s Orchard Café. It is located on the first floor, across from the elevator. Our daily menu is posted on the hospital’s website at www.lakechelanhospital.com. The menu is also available on bulletin boards throughout the hospital. Hot food is available during the following hours:

Breakfast 6:00 AM to 9:00 AM
Lunch 12:00 PM to 1:00 PM
Dinner 4:45 PM to 5:45 PM

The Bragg Educational Center was dedicated in grateful appreciation and recognition of Mr. and Mrs. Harold Bragg, who bequeathed the majority of their estate, over $1 Million, to the Lake Chelan Community Hospital Foundation. The funds are to be used exclusively to provide scholarships to residents of the Lake Chelan Valley who are either pursuing careers in the healthcare fields - or are local healthcare professionals involved in continuing medical education. The Bragg Educational Center is open to patients, family, community members and healthcare providers to research medical information and provide teleconference support for meetings and educational sessions. A computer is available to access medical information online. Guests may visit the center, unless the room is in use for a continuing medical education class or other meeting.

Some local hotels and resorts offer reduced rates for patients and their family. Please contact registration at 682-3300 for more information.

Your treatment team at Lake Chelan Community Hospital is dedicated to giving you the best healthcare possible.

Our nursing staff is deeply committed to giving you personal, warm and attentive care; it is composed of registered nurses (RN), licensed practical nurses (LPN) and certified nurse assistants (CNA). All nurses are highly skilled and trained to care for you. Because we are a rural hospital, we have the opportunity to provide very personal and individualized patient-focused care. It is our goal to meet and exceed the expectations and needs of our patients and their families.

As part of our full range of healthcare services, we offer you the opportunity to have surgical procedures performed close to home. Our surgical team of board certified general surgeons, specialists and surgery staff offer general and specialized surgery for both inpatients and outpatients. We have the following surgical specialties:

• General
• Foot & ankle
• Plastic
• Gynecology / Women’s Health
• Family Practice
• Vascular

Our specialty surgeons and physicians are supported by a Certified Registered Nurse Anesthetist. All surgery patients receive pre- and post-operative education to make the preparation for surgery and recovery easier. In addition, we have agreements with local resorts to provide respite for visiting patients while recovering from plastic surgery.

Lake Chelan Community Hospital has a full-service emergency room (ER) certified for level IV trauma care. We offer 24-hour care with all ancillary services, including x-ray, CT scan and lab diagnostics; our emergency team includes a trauma surgeon, physicians, emergency medicine-specialized physician assistants, ER Technicians and registered nurses. A physician assistant and nurse are always on duty, while a  physician is on call. The ER team is trained in Advanced Cardiac Life Support, Pediatric Advanced Life Support, Neonatal Resuscitation and Trauma Nurse Core Course, as well as Advanced Trauma Life Support. Because of the high quality of emergency medical care at LCCH, the ER has become a training center in rural emergency medical care.

Since 1987, Lake Chelan Community Hospital Emergency Medical Services has provided prompt, quality emergency medical care and transportation. We are a community-supported public service that provides paramedic-level advanced life  support to residents and visitors.

At Lake Chelan Community Hospital, we are privileged to have excellent physicians. We have family medicine doctors, as well as the specialties of women’s health, general surgery, foot and ankle surgery, vascular surgery, plastic surgery and optometry.

We have the technological ability to provide high quality diagnostic exams here, close to home, and send those images and reports to your doctor. We are part of a larger medical network and regularly send images to facilities in North Central Washington, as well as to hospitals and doctors in Spokane and Seattle. Diagnostic Imaging has become an increasingly important tool for your doctor to detect and more accurately treat your medical condition. More than just a traditional x-ray, our diagnostic imaging can assist your doctor while you're at Lake Chelan Community Hospital. Highly trained, fully licensed radiology technologists perform each diagnostic test. An in-house 16-slice CT scanner enables doctors to handle an emergency or medical condition with precision and accuracy; mobile x-ray equipment allows images to be taken during surgery. Our visiting MRI service is the most advanced imaging technology in north central Washington. These, along with general, advanced x-ray, ultrasound and mammography services, are part of our expert care.

Your physician will order imaging that is necessary for your treatment. Some examinations may require that you fast before your test. Others will require a full bladder or a special drink. Your nurse and/or physician will explain any preparation required for your procedure. Please call extension 6285 or ask your nurse for assistance if you have any questions.

At Lake Chelan Community Hospital, the laboratory is an essential part of your total health care. The laboratory is staffed by highly educated and trained medical laboratory technicians and technologists who perform routine testing. Laboratory services are available to patients at the hospital seven days a week. After-hour testing and emergency testing is available 24 hours a day by on-call personnel. Lab personnel will work closely with other hospital providers to ensure you well coordinated care. We are also proud to be one of the first rural hospitals in north central Washington with Tele-laboratory capabilities. This technology allows us to quickly collaborate with outside specialists and often contributes to earlier diagnoses. Please call extension 6246 or ask your nurse for assistance if you have any questions regarding a test.

The department is staffed with a Registered Respiratory Therapist experienced in oxygen therapy, aerosol medication delivery, airway clearance, exercise treadmill testing, pulmonary function spirometry, high-risk obstetrics, neonatal resuscitation, trauma, respiratory assessment and patient education.

We offer personalized, outpatient nutrition therapy for individuals needing help with:

• General good nutrition for all age groups
• Weight management
• Diabetes
• Disease states (e.g. hypertension, cardiovascular, gastrointestinal)
• Food intolerances and allergies

Our goal is to provide our clients with nutrition information and tools to maximize health and prevent disease. Call 682-3300 for an appointment.

• Receive a paper copy, read, and ask questions about this Notice;
• Ask us to restrict certain uses and disclosures. However, we are not required to and do not agree to any restriction. Facility care and services are provided with that understanding;
• Request in writing that you be allowed to see and receive a copy of your health information.
• Have us review a denial of access to your health information-except in certain circumstances
• Ask in writing to amend your health information. You may write a statement of disagreement if your request is denied. Your amendment will be stored in your medical record, and included with any release of your records.
• Request an accounting of disclosures of your health information that are
required by law to be maintained. You may receive this information without
charge once every 12 months. We will notify you of the cost involved if you
request this information more than once in 12 months.
• Ask that your health information be given to you by another means or at another location. You will be asked to sign, date, and give us your request in writing.
• Cancel prior authorizations to use or disclose health information by giving us a written revocation. Your revocation does not affect information that has already been released. It also does not affect any action taken before we have it. Sometimes you cannot cancel an authorization if its purpose was to obtain insurance.